--- slug: "billing-and-payments" title: "Billing & Payments" template_kind: "custom-update" template_version: "v2" --- # Billing & Payments Fairly Staffing separates the professional’s hourly rate, Fairly’s platform fees, and optional payroll services. Clinics can create shifts without a subscription on the Starter plan and pay when a shift is successfully completed. ## Clinic charges For the Starter plan, we charge a flat **$52 matching fee per completed shift**, before applicable tax. The fee applies regardless of the shift duration or role type; the clinic FAQ specifies a minimum shift duration of three hours. We do not charge the matching fee when a shift is posted but no professional is hired, or when the shift does not occur. A cancellation made less than 24 hours before the start of a scheduled shift with a hired professional may still incur the $52 shift fee. The Terms & Conditions also state that a cancellation fee may be charged at our discretion in this situation. Fees are due when the contractor’s shift is completed. Clinics must keep a valid, up-to-date credit card or direct-debit payment method on file so we can process charges when they become due. The professional’s hourly rate is negotiated directly between the clinic and the professional in the Fairly application. Fairly’s matching fee is separate from that hourly payment. Clinics are responsible for paying the professional for each shift worked, using Fairly Payments, Fairly Payroll, or another payment method agreed with the professional. Create a clinic account: https://app.fairlystaffing.com/clinic/register ## Fairly Pay Fairly Pay is the umbrella for how temporary professionals get paid on the Fairly platform. A professional completes one payment setup (bank details, plus tax information where needed) and can then be paid through either of two products: Fairly Payments, direct deposit payouts for professionals working as independent contractors, or Fairly Payroll for Temps, CRA-compliant employee payroll for shifts where the professional is an employee of the hiring clinic. Invoices are generated automatically for contractor shifts, and payroll shifts include a paystub. ## Paying dental professionals Clinicians set their own hourly rates. The clinic and professional decide the payment method and payment frequency unless the clinic uses Fairly Payroll for Temps. If the clinic and professional arrange payment directly, payment timing, payment method, and the amount owed remain matters between those parties. **Fairly Payments** is an optional technology feature that facilitates payments between clinics and professionals. We do not hold or escrow funds, control when a payment is made, set the payment amount, or negotiate payment terms. Professionals who use Fairly Payments must add their banking information in the mobile application and provide required tax-identification information (for example, a Business Number), where needed for CRA reporting obligations. Fairly may charge a service fee for Fairly Payments; the applicable fee is disclosed before the service is used. When a clinic pays through Fairly Payments, payment is initiated as soon as the completed shift is approved. Funds land in the professional's Fairly Wallet and are paid out to their bank account by direct deposit, which typically takes 1 to 3 business days for a regular payout. Instant payouts, which arrive in minutes, are available where the professional's bank supports them. ## Fairly Payroll for Temps **Fairly Payroll for Temps** is optional and costs **$15 per temporary professional, per pay period**. It is intended for shifts where the clinic wants payroll deductions, remittances, and payroll documents handled through the platform. When a clinic enables Fairly Payroll for Temps for a shift and hires the applicant, the professional is an employee of the clinic for that shift. The payroll workflow calculates, withholds, and remits applicable source deductions to the CRA, including income tax, CPP, and EI. It generates and distributes a paystub, pays net wages plus vacation pay, generates a Record of Employment when required, and generates and optionally files a T4. The clinic remains responsible for funding payroll, approving hours worked and pay rates, maintaining accurate worker information, and meeting applicable employment standards. Fairly uses a third-party payroll engine for calculations, remittances, document generation and filing, and fund transfers. Clinics must complete the required pre-authorized debit arrangement with the payroll partner. Fairly does not hold payroll funds. If a debit is returned for insufficient funds, the clinic remains responsible for amounts owed to employees and tax authorities, as well as any applicable NSF fees. ## Contractor tax treatment and records If Fairly Payroll for Temps is not used and the professional is paid as an independent contractor, we do not withhold or remit taxes on the professional’s behalf. The professional is responsible for tracking, reporting, and remitting applicable taxes and should maintain accurate earnings records. Full earnings history is available in the application. We provide an invoice for each completed shift for the contractor’s and employer’s records. Professionals can also generate a report of all shifts worked during a calendar year through the application. We do not issue tax slips to contractors or provide tax advice. Any professional who needs tax guidance should consult a qualified tax professional. ## Payment problems and overdue clinic fees If a direct payment between a clinic and professional is late, incorrect, or otherwise disputed, the parties should first resolve the issue directly. Fairly may provide limited support after the parties have attempted to resolve the matter themselves, but we do not guarantee payment, mediate every dispute, or enforce the parties’ payment terms. Fees charged by Fairly are payable in Canadian dollars and are generally non-refundable. If a clinic fails to pay an amount when due, we may suspend or limit access to the application. If payment remains outstanding for 14 days after the due date, the Terms & Conditions permit further account action, including account deletion. Current fees and any payment-service charges should be reviewed in the application before use, because fees may change with notice through the website, email, or an in-app notification. For current plan details, see Fairly Staffing pricing: https://www.fairlystaffing.com/pricing/