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slug: "guides-and-resources"
title: "Guides & Resources"
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template_version: "v2"
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# Guides & Resources

We provide a web and mobile platform that connects dental clinics with temporary dental professionals. This page summarizes practical guidance for clinics, dental hygienists, dental assistants, receptionists, sterilization technicians, and other users who need to understand the workflow, payments, worker classification, and information-handling responsibilities involved in using Fairly.

## Knowledge base articles

At this time, our primary knowledge base content is published on pages like this one (Guides & Resources) and on our website policies (Privacy Policy and Terms & Conditions).

If you have a question that isn’t answered here, please contact us and tell us what you were trying to do in the app and what happened. We use that feedback to decide which knowledge base articles to publish next.

## Clinic onboarding

To get started as a clinic, create a clinic account at `app.fairlystaffing.com/clinic/register` or use the Fairly Staffing clinic mobile app. We review the clinic information and typically verify an account within about an hour. After verification, you need to add a credit card and basic clinic details before posting shifts.

Keep your account information truthful and current. If your clinic details change, update them as soon as practical. Accurate information helps applicants understand where the shift takes place and what the clinic requires.

## How to post a shift

From the clinic dashboard:

1. Select the date and time that need coverage.
2. Choose the role, such as registered dental hygienist or registered dental assistant.
3. Set the hourly rate.
4. Add the clinic information, shift expectations, and any requirements a professional needs before applying.
5. Review the details and publish the shift.
6. Review applicants and select the professional who fits the shift.

Clinics can post through the web application or the clinic mobile app. Applicants receive notifications and apply through the platform. Keeping the time, role, rate, location, and expectations complete and accurate reduces follow-up questions and helps applicants decide whether the shift is suitable.

After a professional is selected, use the platform to keep the booking and payment details organized. The clinic remains responsible for confirming that the hours worked and pay rate are accurate.

## Temporary professional onboarding

Dental professionals can find shifts through the Fairly Staffing staff app.

During onboarding, you must provide the information required for account verification. Fairly’s verification process includes:

- Submission of a valid practice permit
- Cross-checking with regulatory-body databases
- Identity verification using official documents and liveness checks
- Screening for fraudulent identification through database cross-checks

A professional can view and apply for shifts after verification is complete.

If you use Fairly Payments, you must provide banking information and identity documents.

Keep your professional credentials, identity information, and banking information accurate. Review the shift details before applying, including the date, hours, role, clinic information, and rate.

## Shift and payment practices

Clinics choose the payment method and payment frequency for temporary professionals.

Available payment methods include:

- Fairly Payments
- Email transfer
- Cheque
- Direct deposit

Available payment frequencies include:

- Same day
- Weekly
- Every second week

Confirm the selected arrangement before the shift is completed so both sides understand how and when payment will be made.

Fairly Payments is an optional payment-processing feature. Users may arrange payment outside the platform if they prefer.

When payment is handled outside Fairly Payments, the clinic and professional remain responsible for completing the payment and retaining appropriate records.

### Starter tier placement fee (pay-as-you-go)

For the Starter pay-as-you-go tier:

- The clinic placement fee is **$52 per completed shift**, regardless of shift duration or role type, with a **three-hour minimum**.
- The fee is charged **after the shift is over**.
- There is **no placement fee** when nobody is hired or the shift does not occur.
- If a clinic cancels with **less than 24 hours’ notice** before the shift starts, the **$52 fee applies**.

## Worker classification and payroll compliance

Fairly provides technology that helps employers and contractors connect, arrange work, and manage payments. We do not make employment-classification determinations, provide legal or tax advice, or manage the employment relationship. Clinics and professionals must understand the laws that apply to their arrangement, maintain appropriate insurance, use proper worker classification, and follow employment standards.

### Fairly Payroll for Temps

When a clinic creates a Fairly Payroll for Temps shift and hires a professional for that shift, the professional is treated as an employee of the clinic for that shift.

Fairly Payroll for Temps:

- Calculates, withholds, and remits applicable source deductions to the CRA
- Generates paystub information
- Pays net pay plus vacation pay
- Generates a Record of Employment
- Generates and may file a T4

If Fairly Payroll for Temps is not used, the parties must follow the applicable rules for their arrangement.

For an independent-contractor arrangement, the contractor is responsible for managing and paying their own taxes unless the applicable payroll service is used.

Clinics should obtain professional legal or tax advice when they are uncertain about classification or employment obligations.

### Clinic responsibilities for payroll accuracy and compliance

For payroll, the clinic remains responsible for:

- The accuracy of hours worked and pay rates
- Worker classification
- Compliance with applicable employment standards, including vacation pay, statutory holiday pay, overtime, and termination notice

Review payroll variables before approving payment.

## Privacy and information-handling basics

The platform may process profile information such as a name, username, password, email address, phone number, mailing address, photograph, resume, professional credentials, ratings, completed-shift history, cancellations, and no-show history.

Fairly Connect applicants may also submit resumes, cover letters, and screening-question responses for sharing with employers they apply to.

Payroll may require sensitive information, including a Social Insurance Number (SIN), bank-account details, and TD1 tax-credit information. Fairly transmits this information to its payroll partner for wage calculations, statutory deductions, electronic funds transfers, tax documents, and Records of Employment.

Fairly states that it does not retain the full unencrypted SIN or banking information on its own servers after transmission. The payroll partner retains payroll records as required by law, including a stated minimum retention period of seven years.

Use the platform only for the staffing, payment, payroll, and account purposes for which information is collected. Submit only accurate information and review what you enter before saving or transmitting it.

Do not assume that internet communications are completely secure: the Terms and Conditions state that Fairly makes commercial efforts to secure information but cannot guarantee that electronic communications will be fully secure or reach their destination on time.

Review the Privacy Policy and Terms and Conditions for the applicable information practices, responsibilities, payment terms, and account conditions:

- `fairlystaffing.com/privacy-policy/`
- `fairlystaffing.com/terms-and-conditions/`

## Practical checklist

### Before a clinic publishes a shift

- Confirm the date, start time, end time, role, hourly rate, and location.
- Describe the clinic, equipment, duties, and expectations an applicant needs to know.
- Confirm that the clinic account is verified and that the required credit card is on file.
- Decide how and when the professional will be paid.
- Check whether the shift should use Fairly Payroll for Temps.

### Before a professional applies

- Confirm that your practice permit and identity information are current.
- Review the clinic, shift time, role, rate, and expectations.
- Check your availability carefully before applying.
- Keep banking and tax information accurate if using Fairly Payments or payroll.

### After a shift

- Confirm the hours worked and agreed rate.
- Retain invoices, pay information, and other records required for your arrangement.
- Process payment using the agreed method and frequency.
- Update relevant shift or account information if circumstances change.

For clinic onboarding, start with `app.fairlystaffing.com/clinic/register`. Professionals can use the Fairly Staffing staff app to complete onboarding and find available shifts.

## Online help center (Knowledge Base)

We also publish support articles in our online help center.

### Where to find it

- Knowledge Base: `help.fairlystaffing.com/`

### Help center sections

Our help center is organized into three main sections:

- **Clinics**: support articles for clinics posting shifts, managing temps, and handling payments.
- **Staff**: support articles for temps and team members on applying to shifts, getting paid, and using the app.
- **Hubs**: support articles for hubs on managing locations, shifts, payments, and tags.

### Clinics: article categories and examples

In the **Clinics** section, articles are grouped into these categories (examples listed below).

- **Account**
  - How do I create a Fairly Staffing account (clinic)?
  - How do I add users to my clinic?
  - How do I transfer Account Ownership to another user?
  - Important Tax Information for Clinics
  - How do I reset my password (clinic)?
  - How do I delete my account (clinic)?
- **Payments**
  - How do I add Billing Contacts to my account?
  - How do I update my credit card?
  - How do I mark an invoice as paid (clinic)?
  - How do I approve hours and pay temps?
  - Fairly Staffing Fee Guide for Clinics
  - Invoices Explained: Temp Fees and Platform Charges
  - How do I access invoices (clinic)?
  - How do I add a credit card to my account?
- **Shifts**
  - How do I set up text notifications (clinic)?
  - How do I use in-app chat (clinic)?
  - How do I post a shift?
  - How do I enable flexible hours and send counter offers?
  - How do I use Surge Pay to fill urgent shifts?
  - How do I hire a temp for a shift?
  - How do I view and edit shifts I've posted?
  - How do I cancel a shift (clinic)?
  - How do I unhire a temp?
  - How do I use Temp Radar (clinic)?
  - How do I use the Temp Onboarding Portal?
  - How do I use In-App Calling (clinic)?
  - How do I turn geofencing on or off?
  - How do Tabs work in the mobile clinic app?
- **Fairly Payroll**
  - How does Fairly Payroll work (clinic)?
  - How do I create a Fairly Payroll for Temps shift?
  - How do I add employees?
  - How do I use Timesheets?
  - How do I create Time Off Types and manage Time Off Requests?

### Staff: article categories and examples

In the **Staff** section, articles are grouped into these categories (examples listed below).

- **Account**
  - Code of Conduct
  - Important Tax Information for Temps
  - How do I create a Fairly Staffing account (temp)?
  - How do I preview my profile?
  - How do I manage notifications (temp)?
  - How do I reset my password (temp)?
  - How do I access my yearly report?
  - How do cancellations affect my account?
  - How do I change my Home Address?
  - How do I update my account email (temp)?
  - How do I change my name?
  - How do I stop receiving marketing emails?
  - How do I pause my account?
  - How do I delete my account (temp)?
- **Payments**
  - How do I mark an invoice as paid (temp)?
  - How do I set up Fairly Payments (temp)?
  - How do I initiate a payout from my Fairly Wallet?
  - What do Payment Method, Payment Frequency, and Estimated Payment Date mean?
  - How do I access invoices (temp)?
  - How do I update my e-Transfer email?
- **Shifts**
  - How do I check in and out of shifts?
  - How do I use in-app chat (temp)?
  - How do I negotiate a shift rate and hours?
  - What is Surge Pay and how do I apply for it?
  - How do I change my check-in or out time after I've already checked in or out?
  - How do I withdraw my application for a shift?
  - How do I reapply to a withdrawn shift?
  - How do I cancel my shift (temp)?
  - Why can't I see any shifts?
  - How do I turn Temp Radar on/off (temp)?
  - How do I e-Sign documents?
  - How do I use In-App Calling (temp)?
- **Role**
  - How do I adjust my hourly rate?
  - How do I upload/update my Practice Permit?
  - How do I add Certificates, Software, or Training/Skills?
  - How do I upload my resume?
  - How do I change my Work Boundary?
- **Fairly Payroll**
  - How does Fairly Payroll work (temp)?
  - How do I access and use the Fairly Staffing - For Teams app?
  - How do I request Time Off?

### Hubs: article examples

In the **Hubs** section, example articles include:

- How do I create a Hub?
- How do I manage admin accounts for my Hub?
- How do I view shifts from the Hub?
- How do I access invoices (hub)?
- How do I create and use Tags?