Hours

Support channels

For clinic-related help, email support@fairlystaffing.com.

For temporary dental professional support, email temps@fairlystaffing.com.

You can also use our contact page to send a general message: https://www.fairlystaffing.com/contact-us/

• Messages sent through the contact form receive a response within 2 business days.
• The contact form is not intended for technical support (including help creating shifts). For technical issues, email the appropriate support inbox above.

Published support hours

We do not currently publish fixed support hours, a time zone, or a guaranteed live-response window for either clinic support or temporary dental professional support.

We also do not publish separate weekend or holiday response commitments.

The 2-business-day response statement applies to messages sent through the general contact form. It should not be interpreted as a promise of immediate or same-day technical support.

What to include when requesting help

If you need help with a shift, booking, account, or payment issue, email the relevant support inbox with:

• Your account details
• The clinic or professional name
• The shift date and time
• A clear description of the issue

Providing these details helps our team review your request more quickly.

Platform availability and maintenance

Access to the application and services is provided on a temporary basis and may be withdrawn or amended.

Scheduled maintenance may occur from time to time. We make reasonable commercial efforts to notify users about upcoming maintenance where possible, but emergency maintenance may be carried out without notice.

Because maintenance or technical work can temporarily restrict access, do not assume that the platform will be continuously available at every hour.

No regular maintenance window, maximum outage duration, public status page, or formal incident-response timeframe is currently published.

If a shift requires urgent attention, contact the relevant support inbox rather than relying only on platform access.

Planning around support timing

Shift creation and staffing actions are completed through the platform. Clinics should post shifts and review applicants with enough lead time to allow for:

• Account verification
• Applicant selection
• Any support request that may arise

Account verification typically occurs within an hour after a clinic signs up, but this is an account-review estimate rather than a support-hours commitment.

For current assistance, use the clinic or temp support email above. For general questions, allow up to 2 business days for a reply through the contact form.